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Privacy Policy

We respect the privacy rights of our online customers. We will only collect the information that is necessary for us to deal with you and protect the information provided to us.

By visiting rayannesdesign.com.my, you are accepting and agreeable to the practices described in the below Privacy Policy. We shall only use your name and other information provided to us as the privacy rights outlined below;

Your privacy is our concern and therefore, we shall protect your data for as long as you have an active account with us or as relevant for the purposes for which it was collected. Your information shall be fully removed from our system at any time required by you, by sending an email to rayannesdesignmalaysia@gmail.com requesting for deactivation of account. Please take note that your information and personal data shall be removed within 48 working hours from the date of request.

The visitor can view and browse our site without having to provide any personal details and you will remain anonymous until you sign up and log in with us with a valid username and password.

For customers under 16, it is a necessity that you inform your parent or guardian on the rayannesdesign.com.my’s Privacy Policy before placing any orders from rayannesddesign.com.my

Protection of Personal Information

Other than our the official courier services that we have appointed, Rayannes Design does not share, trade nor sell our customers and member’s personal information and data to any interest third parties with no exceptions.

How our Customer Information is collected

Rayannes Design gathers information through the following ways:

  • Shopping cart order forms
  • My Account contact profile update form
  • Newsletter registration form (an opt-in choice)
  • Culinary program registration form (opt-in choice)
  • Contact Us email form
The Information That We Collect From You
  • Name
  • Date of Birth
  • Gender
  • Phone Number
  • Email Address
  • Delivery Address (Home, Office, etc)
  • Credit/Debit Card Billing Address(es)
How we use the collected information
  • to process your orders
  • to deliver your products (for the courier service companies to contact you)
  • keep track on the status of your order/ delivery
  • verify the payment transaction that has been made online
  • perform internal research to present improved website layout which caters for various groups of users
  • keep you informed on our new designs/ products and promotions in which you have agreed to receive our newsletters and be contacted by us for these purposes
  • keep you informed on any special gifts especially for you (birthday, festive celebrations, customer loyalty program, etc)
    *you can choose to unsubscribe from our promotion information at any time you require by using the function provided in our online promotion materials
Updating Your Personal Information

Should you wish to make any changes on your personal information, please log in to your account in our site and directly make changes accordingly. We will not be liable for any missed of offers and gifts due to failure to update on your changes of personal information.

Please contact us at rayannesdesignmalaysia@gmail.com for further information on Privacy Policy and Term and Conditions.

Changes to the Privacy Policy

Rayannes Design reserves the right to modify and change the Privacy Statement at any time. Any changes on the Privacy Policy will be published at rayannesdesign.com.my

Please contact us at rayannesdesignmalaysia@gmail.com for further information on Privacy Policy and Term and Conditions.

Return Policy

At RayannesDesign.com, we are in constant pursuit of the best quality clothing and accessories. If you are not satisfied with your purchase, you may return your item(s) in original, unused condition along with all original tags and packaging within 14 days for a full refund, minus shipping costs. If you have any questions or concerns regarding your order or our return policy, please contact us.

Refund of free shipping orders

If you have received your order and would like a refund for some or all parts of your order you will need to follow this procedure:

  1. Send an email to advise us of this once you have received your order
  2. Post the order items back within 14 days of receiving them
  3. Once we have received your returned items we will refund your order total less the shipping charge for shipping the order to you.
* Please note shipping charges will differ depending on your order size and country.
Exchange Policy

Rayannes Design strives to offer you top quality clothing and accessories at the best possible value. In order to do so, we may not always carry large quantities of every size. Therefore, it may not be possible to process exchanges all the time. Exchanges will only take place subject to availability of stock. If you would like a different item or size, please return your original merchandise and place a new order.

How to return an item
  1. Send an email to rayannesdesignmalaysia@gmail.com
    • Your name
    • Order Number
    • Purchase Date
    • Registered Email
    • Product Name(s)
    • Specific Reason for Return
  2. rayannesdesignmalaysia@gmail.com will send an email return authorization with further instructions.
  3. Customer must follow directions provided in return authorization email or over the phone to complete return.
  4. Once we receive your return, we will sent you an email confirming we have received your return. We will process the rest of the return as specified in the return authorization email or phone conversation. All refunds/exchanges will be processed within 7 business days after your return is received.
Please Note *
We are in constant pursuit of customer satisfaction. Please be advised that we will not accept returned items unless they are in original, labeled, and unused condition.

Remember to keep the receipt you’re given at the drop-off point as proof of your return. If you sent your parcel over seven days ago and you still haven’t received an email confirming your return, please contact us at rayannesdesignmalaysia@gmail.com

 

Kami menghormati hak privasi para pelanggan kami. Kami hanya mengumpul maklumat bagi tujuan untuk urusan jual beli dan akan menjaga segala informasi yang di berikan kepada kami.

 

Dengan melayari rayannesdesign.com.my, bermakna anda bersetuju dan menerima dengan tatacara Polisi Privasi yang tertera di bawah. Pihak kami hanya akan menggunakan nama dan maklumat lain yang diterima  sebagai hak privasi yang tersenarai di bawah;

 

Privasi anda adalah hak anda, adalah menjadi tanggungjawab kami untuk melindungi maklumat anda selagi akaun anda masih aktif bersama kami atau kerana sesuatu yang relevan dan  berkaitan dengannya. Segala maklumat  anda boleh dipadamkan dari sistem kami pada bila-bila masa sahaja yang anda kehendaki. Anda perlu menghantar permintaan untuk menyahaktifkan akaun anda melaui e-mel di alamatkan kepada rayannesdignmalaysia@gmail.com . Segala maklumat peribadi anda akan dipadamkan dalam tempoh 48 jam waktu bekerja dari tarikh permintaan.

 

Pelanggan boleh melihat dan melayari laman web kami tanpa perlu memberi maklumat peribadi dan kekal sebagai pelanggan yang tidak berdaftar sehinggalah anda log masuk dan mendaftar ke akaun kami dengan id dan kata laluan yang sah.

 

Bagi pelanggan yang berumur bawah 16 tahun, adalah diwajibkan untuk memaklumkan kepada ibubapa/penjaga anda tentang polisi rayannesdesign.com.my sebelum membeli belah dengan kami.

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