Need to return an item purchased online? We're here to help, every step of the way.
IN-STORE RETURNS IN VICTORIA
We have extended our returns period for an extra 14 days after Victorian stores (temporarily closed due to COVID-19 restrictions) re-open. This will apply to all purchased made on or after 23 June 2020.
RETURNS FROM HOME
You can now return your online order without leaving home. Just select a time and location of your choice and your parcel will be returned straight back to our warehouse. Click here to get started.
To lodge a return via post, log in below to locate your online order and select 'Return Items' to get started. A shipping label will be emailed to you within 24 hours.
NEED MORE INFORMATION?
Refer to our Online Returns Policy.