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Shipping Policy

Shipping Rates for Malaysia & International orders

Although we are based in Malaysia, this brand originated in Australia and we do our best to provide affordable international shipping world wide. Please note that all international shipping rates are subsidies to make them more affordable and the most cost effective way for customers is to order more products per shipment, this explained in more details below.

Free shipping Malaysia Wide

Shop with ease and get Free shipping to Malaysia for orders over 100RM this will be determined at checkout

Shipping

Rayannes Design Malaysia strive to ship all its orders within 24 hours after payment is received. We provide local, Brunei, Indonesia and Singapore shipping. All orders received on Saturday and Sunday will be shipped on Monday.

COST OF SHIPPING WITHIN MALAYSIA, INCLUDING SABAH & SARAWAK

For orders above RM 150, we provide FREE shipping within Malaysia, including Sabah & Sarawak. Tracking numbers are emailed for all orders once shipped.

Our shipping takes 2-3 working days before it arrives at your doorstep.

For orders less than RM 100, cost of shipping are as below;

StateDelivery Charge
Within West Malaysia RM 8
Sabah & Sarawak (East Malaysia) RM 12
Pulau Langkawi RM 15

COST OF SHIPPING TO INDONESIA, BRUNEI & SINGAPORE

For orders above RM 500, we provide FREE shipping to Indonesia, Brunei & Singapore. Tracking numbers are emailed for all orders once shipped.

Transit times for merchandise is subject to customs clearance at destination countries

For orders less than RM 500, cost of shipping are as below;

CountryDelivery Charge
Brunei RM 50
Indonesia RM 50
Singapore RM 50

Order Tracking

Your order will be delivered by DHL. Once your order has been shipped, you’ll receive an email containing tracking details on how to follow your order’s journey to your door.

Signing for deliveries

To make sure your order safely reaches you, a signature is required upon delivery. However, you may choose to have your parcel left without a signature (e.g. on your front porch). We’ll ask you to select your preferences at checkout. If no one is present to receive your parcel, a notice will be left at your address with alternative delivery or pick-up options.

 

We ship World wide! 

Shop with ease and pay flat rates based on the size of your orders. We ship our international orders via TNT or poslaju whichever is more cost effective for our customers and your order is delivered to you within 4 to 7 days of despatch. Please refer to the zoning below to work out your shipping charge or you may use our shipping calculator when you add items to you cart to estimate your shipping costs.

 

Although we are based in Malaysia, this brand originated in Australia and we do our best to provide affordable international shipping world wide. Please note that all international shipping rates are subsidised to make them more affordable and the most cost effective way for customers is to order more products per shipment, this explained in more details below. 

 

ZONE 1 shipping rates

Brunie, HongKong, Indonesia, Singapore, Taiwan, Vietnam, Japan, China

FLAT RATE:  RM50

 

ZONE 2 shipping rates

 Australia, New Zealand, 

 FLAT RATE: RM100 or $30AUD

 

ZONE 3 shipping rates

United Kingdom, United States of America, Canada, Belguim, Cyprus, Fiji, New Zealand, France, Denmark, Greece, Hungary, Italy, Ireland, Luxemburg, Netherlands

 FLAT RATE: RM160 or $40USD

* We offer FREE shipping as part of our promotions from time to time, but it is not an on going service and depends on the promotions that are available at the time of purchase, please subscribe to our newsletter to keep upto date with new promotions and shipping discounts.

Order tracking

Your order will be delivered by Poslagu which is fully traceable with in 24 hours of recieving the order unless you are notified otherwise via email. Once your order has been shipped, you’ll receive an email containing tracking details on how to follow your order’s journey to your door.

International orders take between 5 to 10 days to arrive. Please contact us if it has been longer and your order has not been delivered.

Signing for deliveries

To make sure your order safely reaches you, a signature is required upon delivery. However, you may choose to have your parcel left without a signature (e.g. on your front porch). We’ll ask you to select your preferences at checkout. If no one is present to receive your parcel, a notice will be left at your address with alternative delivery or pick-up options.

Import Duties & Taxes

The import duties or taxes are charged from your own customs office which you should pay when importing goods, this is not a payment to us, and all the taxes duties are buyer’s responsibility, we will not accept the responsibility for customs costs charged.

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